Find Answers on Questions You May Have
Why does SkyWallet exist?
We saw that many newcomers have problems in the cryptocurrency world. Systems are too complex and only software developers or technology savvy people understand them (partly). Therefore we developed SkyWallet to be a simple yet secure wallet for everyone. Read more about our mission here.
What is SkyWallet?
SkyWallet is a secure and fast cryptocurrency web-wallet. We call it "SkyWallet", because it is your wallet in the cloud. You can securely store your digital currencies in SkyWallet, send and receive transactions. We currently support X12 and will soon add other cryptocurrencies.
Who created SkyWallet?
The team that developed the technology from SkyWallet is part of the original X12 development team. We set ourselves the mission to make open the cryptocurrency-world to everyone. SkyWallet fits into the ecosystem of X12 very well and allows everyone to have a secure, simple and fast wallet with only a few clicks. Read more about why SkyWallet is as secure as or even more secure than online banking.
Can I trust SkyWallet?
You are right to be careful about online wallets. They are often targets for hackers trying to steal private keys. However, SkyWallet uses the most secure technology available. We do not store your private keys and we also don't store your password. We only store a so-called "hash" value of your private keys and password. This means that even if someone hacks our highly protected database, the hacker would not be able to steal your coins. We pride ourselves in having one of the most secure technologies available. Read a simple explanation of web wallet security questions.
How can I sign up?
You can go to Sign up to create a free account with as many wallets as you want.
How much does SkyWallet cost?
The basic functionality of SkyWallet is and will always be free. Due to a special deal with the XPRO management, we will always offer an X12 wallet for free for XPRO customers. In the near future, we will offer a credit card that our customers can use to pay with their cryptocurrencies in shops. The card will be available for customary fees. Currently all featurs of SkyWallet are free.
Why do you support X12?
We support X12 because we believe we share their mission to create and support a cryptocurrency for everyone. The problem is often that cryptocurrencies are too complex and only software developers and technology savvy people understand them. We share the vision of the X12 developer team to create an environment where everyone can participate in the cryptocurrency boom. SkyWallet is a tool that allows you to hold your own cryptocurrencies securely and without hassle. Read more here why we support X12.
What if I did not receive an email after signup?
After signup you will receive an email to confirm your account. If you do not receive the email, please wait for 15 minutes and check your spam folder. If you still have not received the email, please contact our support.
How do I create a new wallet?
After signing up for SkyWallet you will automtically find a new wallet in your account. You can choose to use this wallet and transfer coins to the wallet, you can add more wallets on the left site in the menu, or you can click on "restore wallet" and import an existing wallet. If you import an existing wallet, the public address will stay the same as before. This means that you do NOT need to change the address anywhere, if you have sent it out to exchanges or mining pools.
How do I restore/import an existing wallet?
Once you have created your account and are logged in, you will see the option "Restore Wallet" on the left side in the menu. You can click on this option, then enter your so-called mnemonic seeds (25 words) to restore your wallet. You can watch a video how to import an existing X12 wallet into SkyWallet.
How do I receive coins to my wallet?
Once you are signed up, you can see all your wallets. By default, you will fine one wallet that was already created for you. If you want to receive coins to this wallet, click on the button "Receive", copy the public wallet address and send it to someone, from whom you want to recieve coins. Usually this is an exchange where you can buy coins or a mining pool company where you can mine coins.
How do I send coins from my wallet?
You can send coins from your wallet by logging in, selecting the wallet you want to use and click on the "Send" button. You can then specify the amont of coins, the priority which you want to use (the higher priority, the higher the transaction fee) and click on send to confirm the transfer.
How many wallets can I create?
You can create as many wallets as you want. We currently support X12 wallets and are soon releasing Bitcoin and Ethereum wallets as well.
What new features are you developing?
We are working on various new features to make receiving, storing and paying with cryptocurrencies even easier for you. You can see our upcoming features here. Be thrilled for more features which we will announce later.
Do you support Bitcoin?
We currently do not support Bitcoin, but we are working on the feature and will release it soon. Then all SkyWallet users will be able to store their Bitcoins on SkyWallet too. See more upcoming features here.
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