FAQ

FAQ

Find Answers on Questions You May Have

GENERAL QUESTIONS
Why does SkyWallet exist?
We saw that many newcomers have problems in the cryptocurrency world. Systems are too complex and only software developers or technology savvy people understand them (partly). Therefore we developed SkyWallet to be a simple yet secure wallet for everyone. Read more about our mission here.
What is SkyWallet?
SkyWallet is a secure and fast cryptocurrency web-wallet. We call it "SkyWallet", because it is your wallet in the cloud. You can securely store your digital currencies in SkyWallet, send and receive transactions. SkyWallet is operated by XPRO Trading and Service FZE. Fujairah - Creative Tower P.O. Box 422 Fujairah UAE, E-Mail helpdesk@xpro-service.com
Can I trust SkyWallet?
You are right to be careful about online wallets. They are often targets for hackers trying to steal private keys. However, SkyWallet uses the most secure technology available. We do not store your private keys and we also don't store your password. We only store a so-called "hash" value of your private keys and password. This means that even if someone hacks our highly protected database, the hacker would not be able to steal your coins. We pride ourselves in having one of the most secure technologies available. Read a simple explanation of web wallet security questions.
How can I sign up?
You can go to Sign up to create a free account with as many wallets as you want.
SUPPORT
What if I did not receive an email after signup?
After signup you will receive an email to confirm your account. If you do not receive the email, please wait for 15 minutes and check your spam folder. If you still have not received the email, please contact our support.
How do I create a new wallet?
After signing up for SkyWallet you will automtically find a new wallet in your account. You can choose to use this wallet and transfer coins to the wallet, you can add more wallets on the left site in the menu, or you can click on "restore wallet" and import an existing wallet. If you import an existing wallet, the public address will stay the same as before. This means that you do NOT need to change the address anywhere, if you have sent it out to exchanges or mining pools.
How do I restore/import an existing wallet?
Once you have created your account and are logged in, you will see the option "Restore Wallet" on the left side in the menu. You can click on this option, then enter your so-called mnemonic seeds (25 words) to restore your wallet. You can watch a video how to import an existing X12 wallet into SkyWallet.
How do I receive coins to my wallet?
Once you are signed up, you can see all your wallets. By default, you will fine one wallet that was already created for you. If you want to receive coins to this wallet, click on the button "Receive", copy the public wallet address and send it to someone, from whom you want to recieve coins. Usually this is an exchange where you can buy coins or a mining pool company where you can mine coins.
How do I send coins from my wallet?
You can send coins from your wallet by logging in, selecting the wallet you want to use and click on the "Send" button. You can then specify the amont of coins, the priority which you want to use (the higher priority, the higher the transaction fee) and click on send to confirm the transfer.
UPCOMING FEATURES
How many wallets can I create?
You can create as many wallets as you want. We currently support X12 wallets and are soon releasing Bitcoin and Ethereum wallets as well.
What new features are you developing?
We are working on various new features to make receiving, storing and paying with cryptocurrencies even easier for you. You can see our upcoming features here. Be thrilled for more features which we will announce later.